itil-practitioner-certification

ITIL Practitioner Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Jayshankar Prasad Singh

I am very pleased to share that I have successfully obtained Program Management Professional (PgMP) Credential in my first attempt. PgMP in 2 months, it is indeed a great journey. I attended PgMP certification training from the Addonskills. Most of my success credit goes to Addonskills team to make it so easy for me. Addon Skills training, question banks, ECO sessions helped me a lot. The training helped me to build my concepts, clarify doubts and understood some of the actions in sequences. I will say Questions from questions banks were very close to exam questions. I highly recommend Addonskills for all kind of project /program management training.

Pramit

I got my PgMP training from Addonskills and cleared the exam in first attempt. What I liked about Addonskill is that trainer provides the honest feedback which helps candidate to know their strength and area of improvement. Addonskill trainer was always very approachable and continuously helped me after the training was completed .Quality of Addonskills material is very good and as a result of it I finished my exam in 2.5 hrs only . I am glad to be a student of Addonskills !!

Sreenivasan Dakshinamoorthy

The training conducted by Addon Skills trainers Sanjay Q and Kailesh U was very effective because of the in-depth knowledge on Program Management domains by the trainers. This training and the post training follow-up was a unique experience that they are ensuring all the trainees are acquiring adequate knowledge about the subject matter. Also they help to go through the exam preparation period till the day of exam by Q&A sessions, problem solving sessions, etc. The most commentable thing about them is, they are available to clear your doubts 24×7. I wish Addon Skills a great future and thereby to make many aspirant project managers achieve their skills.

Rachita Dharmapurikar

Kailash is an excellent mentor. With his vast knowledge, he was able to satisfy all my questions and queries to the most satisfaction. It is very difficult to find a coach in the training areas of top-notch areas like Program Management as you need to have the top knowledge and broad experience. Mr. Kailash is one of the best and he is of the top caliber and someone who could deliver and coach and to larger organizations as per their needs.

Muzaffar Sheikh

PMP training with Kailash was an amazing journey as he is very knowledgeable and has an excellent approach to explaining content with good examples.

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