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Project Management
Agile and Scrum
Business Management
Technical Training
Quality Management
ITIL Practitioner Certification
298 Google reviews
1675 students enrolled
The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.
The Practitioner level is the next stage after Foundation level in the ITIL scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.
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DESCRIPTION
The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.
ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:
- Organizational Change Management
- Communication
- Measurement and Metrics.
The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam.
Who should attend?
The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.
The training course covers the following topics:
- ITSM Concepts
- Service Elements
- ITSM Principles
- CSI Approach
- Metrics & Measurement
- Communication
- Organisational Change Management (OCM)
- OCM Tools
- OCM Activities
- Applying the CSI Approach
Examination Information
- Prerequisites: ITIL Foundation
- Multiple Choice, Scenario-based exam
- Bloom’s Levels 2 to 4
- 135 Minutes
- 40 Questions
ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.
Route to certification
The ITIL Practitioner exam can be taken in any of the following three ways:
- On the last day of the course, in-class exam
- In the comfort of your home and at any time, after the course completion
- At your convenience, at an eligible testing center
Our Testimonials
Ganesh Vishwasrao
Addon Skills PgMP training honed my Program Management skills and enhanced knowledge in much deeper sense. Training truly focussed on strengthening of fundamentals including but not limited to each & every minor aspects of Program Management. The study material, mentorship, Q&A Sessions, support for application writing were extra-ordinary. I strongly recommend Addon Skills to all PMP, PgMP, PfMP aspirants as well as all Corporates for Project Management trainings.
Atul Bansal
There are very few training organization around whose key interest is making sure that their students are not just aiming for the certification but knowledge as well and Addon Skills is one of them. Their Industry Expert trainer hounds his team to make sure everyone studies and give priority to their studies and certification and is available literally 24*7 to respond to any queries one might have. Can not think of anyone else when planning my next skill upgrade than Addon Skills!
Sampanna Aganihotri
I first got associated with Addon Skills in regards to PgMP boot-camp organized by them at Pune location. Thanks to the great learning experience, that I could gain certification in minimal time. AddonSkills on merits of their excellent training and course material, Bonus comes with his personal attention on individual progress until you get certified. Distance or Time difference doesn't matter for them to reach out for help on any PM topics. May it be project or program or portfolio management, I highly recommend to get associated with Addon SKills for any training or consultation. All the very best for future!!
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Aiyna Suresh
Good real life examples, nice pace, well blended activities and topics and a highly experienced trainer - apt ingredients for a successful PMP training. Highly recommended!
Tom Jose
It was very good experience, was an eye opener
