itil-practitioner-certification

ITIL Practitioner Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Milind Karandikar

Passed my PgMP certification exam. I have attended PgMP training conducted by PMI Mumbai Chapter and Addonskills in the month of September and it was really good and helpful to understand Program Management. As mentor/instructor you are too good Kailash. I liked your study material and the way you discussed minor things as well as explained and clarified the whatever doubts & queries we had raised during the session. I liked your confidence level and involvement towards us for exam preparation to become PgMP certified. I'll definitely recommend other Addonskills as a perfect place for PMP and PgMP training.

Jayshankar Prasad Singh

I am very pleased to share that I have successfully obtained Program Management Professional (PgMP) Credential in my first attempt. PgMP in 2 months, it is indeed a great journey. I attended PgMP certification training from the Addonskills. Most of my success credit goes to Addonskills team to make it so easy for me. Addon Skills training, question banks, ECO sessions helped me a lot. The training helped me to build my concepts, clarify doubts and understood some of the actions in sequences. I will say Questions from questions banks were very close to exam questions. I highly recommend Addonskills for all kind of project /program management training.

Raviraj Mundhe

Thank you Addon Skills. Your training programme and training material/notes were very useful and helped me prepare and pass the exam. The support system even after the training is what helps aspirants focus their strategies. Thank you very much for your mentoring support and wish the entire team good luck with the certification training workshops.

Deepak Gupta

I passed PgMP exam on 12th June 2018. I can confidently say no other study material and QB is needed, if you go to Addon Skills material and Question banks. I have gone through Addon Skills QB two times.

Paritosh Chandorkar

Training was really very intense and delivery was excellent. Kailas Sir always had his grip over the training.This training gave an insight into the Program management as well as the PgMP exam.The very nature of the training being interactive made the participants,including me,to be alert all the time.

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