itil-practitioner-certification

ITIL Practitioner Certification

OUR ALUMNAE

Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results
Ashish Shah PfMP results

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Sanjeev Kumar

Big thanks to Addon Skills Team for the tremendous support provided during my certification journey of 3 months. This was the best training I have ever attended. You guys managed to build up my confidence and knowledge from Day 1 of Training to the day I went for exam :) which has resulted to pass the exam so smoothly in First attempt itself. Thanks for all your guidance and coaching, without your support my this journey wouldn’t have been possible.

Abdul Kareem

PgMP® Certification Training from Addon Skills was rich in content with classical examples & individual focus. Added to it was the brain storming sessions on sample questionnaire& reasoning, a boon for the leaders aspiring for the coveted certification. Thanks Kailash for all your guidance & knowledge inflicted upon us.

Chirag Kapadia

Senior Project Manager

I have attended Portfolio Management Professional (PfMP) certification training from Addon Skills and Mr. Kailash Upadhyay delivered the training. I must say the training made every concept cleared. Not just the training but the mock test and post training Videos from Addon Skills really helped in this certification journey. The best part of engaging with Addon Skills is the “Telegram” group access where aspiring professionals discuss their doubt and clarifies their assumption about the concept. I am thankful to Addon skills for the training as this was a major contributor in achieving this certification and becoming one among the first 900 PfMP certified professionals in the world.

Kshitij Gupta

I attended the PfMP training for the November 2020 batch. I would like to mention that Kailash's delivery of the PfMP training along with explaining the core portfolio concepts, related processes, and knowledge areas with real-world experience examples was excellent. I am confident that I will be able to get the certification with this strong platform set and also be able to use it wisely in my work profile effectively. Thank you Kailash and 'Addonskills' for providing this training.

Shalila Raj

PMP training was an enriching experience. Kailashji is excellent in simplifying any complex topic on project management. I am looking forward to clearing the PMP exam.

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