itil-practitioner-certification

ITIL Practitioner Certification

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DESCRIPTION

The IT Infrastructure Library® (ITIL®) certification scheme, providing a modular approach to the ITIL framework, is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM). ITIL Practitioner does not replace any of the existing ITIL certifications.  

ITIL Practitioner certification covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives. It also covers three key areas crucial for success of any improvement initiatives:  

- Organizational Change Management

- Communication

- Measurement and Metrics.

The ITIL Practitioner certificate training is available in different delivery modalities including interactive online classes and instructor-led classroom training. This training is conducted by industry experts who help the participants gain valuable practical knowledge and prepare for their certification exam. 

Who should attend?

The course is intended for those looking for a practical understanding of the ITIL® methodology, including its main concepts and how to adopt and adapt them where needed.

The training course covers the following topics:

  • ITSM Concepts
  • Service Elements 
  • ITSM Principles 
  • CSI Approach 
  • Metrics & Measurement 
  • Communication 
  • Organisational Change Management (OCM) 
  • OCM Tools 
  • OCM Activities 
  • Applying the CSI Approach

Examination Information

  • Prerequisites: ITIL Foundation
  • Multiple Choice, Scenario-based exam
  • Bloom’s Levels 2 to 4
  • 135 Minutes
  • 40 Questions

ITIL Practitioner is worth 3 credits towards the ITIL Expert qualification.

Route to certification

The ITIL Practitioner exam can be taken in any of the following three ways:

- On the last day of the course, in-class exam

- In the comfort of your home and at any time, after the course completion

- At your convenience, at an eligible testing center 

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Our Testimonials

Mangesh Kakade

I took the PgMP course with AddonSkill to enhance my Program Management skills on my present job. AddonSkill drives for result by providing personal level engagement, indebt knowledge sharing, practical experience/ applications sharing for major cross vertical industries helped to enhance my professional potential. I recommend AddonSkill to everyone as they are really very professional organization and serving the project management community.

Shubham Maurya

asdsad

Noor Shaikh

I have attended the PgMP training from Addon Skills in the month of February 2017.Trainers are highly professionals who share deep knowledge in the subject with the real time experience which helped me to understand the program management concept. Even after the completion of course they followup on study, guidance on exam form filling and the approach to solve the questions is commendable. Addon Skills boosted moral every time when I felt low in confidence. I recommend Addon Skills to those who aspire to become PMP or PgMP or PfMP certified because they are the best. Thanks a ton, Addon Skills for your instructions and guidance. Your training was absolutely the reason I was able to master this material so fast and pass PgMP exam.

Deepti Jagtap

Thank you sir for a your training,it was a good experience and learning.kailash upadhyay is good trainer, if any1 want to do PMP, u can join his training.. He clears all the concept and makes training interactive by discussing many different topics and examples of subject.

Shalila Raj

PMP training was an enriching experience. Kailashji is excellent in simplifying any complex topic on project management. I am looking forward to clearing the PMP exam.

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